The Trident Foundation (Mediation and Telehealth)
Mediation Systems

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Mediation Systems

Mediation Systems
We offer services to you combining head (cognition), heart (empathy), and hand (practice)!




Mediation Systems
Mediation systems are beneficial in establishing mutual understanding and meeting points, when there are constraints in physical space. Two Jack Lake, located in Banff National Park, Alberta, serves as a gathering spot for paddlers, hikers, sightseers, and those looking to have a picnic.

What is Mediation?

Mediation is associated with the management of conflicts. A dictionary definition of mediation is, “to bring about agreement, peace, etc. between parties -to reconcile – to act as mediator”. Nowadays, mediation is applied in several areas such as at-work, education, training, and home. Generally, mediation has been incorporated into interdisciplinary discussions and practices, including the library and information sciences (Carvalho, et. al, 2018). Consequently, you are likely to find that this intervention includes different and, at times, overlapping approaches. As an illustration, consider the following.

  • Adjudication
  • Advocacy
  • Bargaining
  • Conciliation
  • Negotiation
  • Withdrawal

Broadly,  mediation is based on the premise that conflicts are best resolved by people in conflict (people). They can create their own agreements between themselves. However, people can benefit from being supported to create shared and sustainable agreements.

Mediative processes have the ability to decrease tensions and animosity among various cultures and nations (Lucia, 2016). The Internet knows few borders, and youth interrelate online. Moreover, youth and others communicate through narratives that transform cultural understanding and social containment. Basically, mediation systems can be applied to execute a wide array of strategies aimed at reaching and assisting a diverse group of people in conflict.

Mediation Processes and Entry Points

You can contribute to the creation of environments conducive to mediation, for example, by pausing to reflect before speaking or reacting. Generally an  impartial third party, or in the context of computer-mediated communications, a fourth party, including the technology, provide mediation services. Furthermore,  the mediator and the supporting technology work with those concerned, so you may all agree that looks out for everyone’s interests.

You are likely to find that mediation can be assessed at various entry points in the legal system, such as before or after litigation. The legal system is often costly to human relationships and financial resources. An initial step is to identify, limit, or avoid disputes, before they reach damaging proportions.

Mediation Systems and Narratives

Narratives reflect autobiographical accounts, intergenerational and social interpretations of life — as discussed by Haye, et al., (2018) and Demuth (2011). You may have noted that narratives can be carried down from generation to generation, and they shape personal and social identities. Traumatic challenges, including impasses, may be carried from one generation to the next (Mew, et al., 2022). Moreover, personal and shared narratives are shaped by what you think about your life and your social, cultural, and linguistic perceptions. Intergenerational narratives might contribute to conflict-saturated stories that perpetuate disagreement and tensions across generations.

Mediation Sessions

You may find these sessions normally take place in an informal setting, such as over the phone or online, depending on the situation at hand. Afterwards, people can settle disagreements without having to attend the court system or at least narrow issues before going before an administrative tribunal. Eventually, if contributing factors to disputes are unacknowledged, you could deny yourself and others opportunities for the following.

  • Creative responses
  • Collaborative problem-solving
  • Empathetic engagement
  • Enhanced communication
  • Informed solutions
  • Meaningful assertiveness
  • Needs exploration
  • Purposeful expression of emotions 

When preparing for mediation, it is important to address the issues that prompted the need for this process. Start by creating a pro forma document that outlines the key points and issues that need resolution. As you review your files, think about the evidence that could support your position during the mediation. Examples of evidence might be receipts and reports.

Utilizing fourth-party technology can streamline the process of gathering and storing this information. However, it’s crucial to weigh the benefits of convenience and easy access against potential security risks. Conduct a basic cost-benefit analysis to evaluate these factors.
If you’re experiencing difficulties with technology, consider how this might impact your ability to effectively participate in online mediation. Additionally, reflect on how the digital divide—differences in access to, and proficiency with, digital technology—could influence the mediation process. This awareness can help you prepare and possibly mitigate these challenges ahead of the mediation. See Connect and Traverse the Digital Divide.

Mediation Systems and Your Priorities

Your most important considerations will likely change as work, home, and the community are modified to meet pressing personal and societal needs. It is important to keep in mind that tense relationships and conflicts regarding power and control can arise throughout the mediation process. Mediation between two or more people in conflict calls for various procedures and methods.

You may experience a sense of disconnection from both the physical and social aspects of life. This is particularly so, when faced with conflicts in relationships with family, friends, and communities. These conflicts can be confusing and may be left unresolved, leading to negative consequences. You could have limited access to limited environmental and economic resources to broaden and build lasting solutions.


Mediation Systems
Banff National Park in Alberta was founded in 1883 and is Canada’s oldest national park.


It should be remembered that relationships could end, However, some commitments continue with shared interests in family members, pets and traditions. Generally, people do not enter a relationship with the intention of separating from or divorcing another. Vulnerable people may carry hidden wounds as silent witnesses or be participants in conflict. They have the right to openly love all people without being subject to disapproval. Let’s heal and nurture hope! Before commencing mediation sessions,  gather, relax, and  discover the benefits of wide open spaces. One of these are the trails at Banff National Park.

We collaborate with you to investigate tailored methods for mediation and additional services to address your specific needs.


Carvalho, A.C.G. , Nascimento, M.G.S., & Bezerra, M.G. (2018). The Information Mediation into Oral Narrative and in the Life of Story: Dialogical Propositions. Revista Digital de Biblioteconomica e Ciencia da Informaca, 16 (2).

Demuth , C., Chaudhary, N., & Keller, H. (2011). Memories of me: comparisons from Osnabrueck (Germany) and Delhi (India) students and their mothers. National Library of Medicine.

Haye, A., Hertz, P., Caceres, E., Morales, R., Torres-Sahli, Villarroel, N. (2018; July to September). Time and Memory: On the Narrative Mediation of Historical Subjectivity, 65. Academia.

Lucia, L. (2016). Narrative Approaches to Conflict Resolution Across Cultural Landscapes. International Journal of Cyber Behaviour, Psychology and Learning, 6 (1). Academia.

Mew, E.J., Nyhan, K., Bonumwezi, J.L., Blas, V., Goman, H. & Hennein, R. (2022, November). Psychosocial family-level narratives in the intergenerational transmission of trauma: Protocol for a systematic review and meta-analysis. PLoS One, 17 (11). National Library of Science.

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